Returns & Exchanges

At Serendipity, we take pride in the quality of our artisanal food products; if your order arrives damaged or doesn't meet our freshness standards, we are committed to making it right. Due to the perishable nature of our goods, please contact us within 48 hours of delivery to initiate a claim.

Return Process

• 1.
  Inspect Your Order

  Thoroughly check your package upon arrival for any signs of damage or spoilage that may have occurred during transit.

• 2.
  Document Issues

  Take clear photographs of the product and its original packaging to help our team verify the quality concern or shipping damage.

• 3.
  Contact Support

  Send your order number and the photos to our customer care team at [email protected] within 2 days of receipt.

• 4.
  Receive Resolution

  Once validated, we will issue a full refund to your original payment method or ship a replacement at no additional cost to you.